1. Who these terms cover
These terms describe use of the Golden Days public website and account portals operated by Golden Days Homecare LLC (“Golden Days,” “we” or “us”). It is intended for visitors, customers, authorized representatives, facility users and staff using these online services.
These website terms are separate from an agreement for home care, transportation, employment or a facility partnership. The applicable signed service agreement and agreed service details govern the services you receive. These terms do not change rights you have under applicable law.
2. Your account and authority
Use your own assigned account and provide accurate contact information. Keep your password and authenticator codes private. Tell the office promptly if your role, contact details or authority to act for someone else changes.
If you use the portal for a customer or an organization, you must have the necessary permission and use only the access assigned to you. Being a relative, contact person or facility employee does not by itself authorize access to every record or permission to accept an agreement for someone else.
The System Use Policy explains account security and appropriate use in more detail.
3. Requests, bookings and payment
Submitting an inquiry or transportation request does not by itself confirm service, a pickup time, staffing, insurance coverage or a final price. Review the confirmation provided by Golden Days and contact the office if anything is unclear.
Rates, payment responsibilities, cancellations, waiting time and other service-specific terms are handled in the applicable quote, confirmation or service agreement. These website terms do not add a cancellation fee or change an agreed rate.
4. Emergencies and time-sensitive needs
Call 911 for a medical emergency. Public forms, portal messages and document uploads are not emergency channels and may not be reviewed immediately.
For an urgent change to a scheduled service, call (410) 679-0942. General website information is not a substitute for advice from your treating clinician. Follow the instructions of your clinical team for medical decisions.
5. Information and documents you submit
Submit accurate information that you are authorized to provide. Use the appropriate authenticated portal feature for sensitive records; do not include medical details in a public inquiry form. Confirm the correct customer and trip before uploading a document.
You retain any ownership rights you have in material you submit. Submitting a document does not grant Golden Days permission to use it for advertising. Its handling remains subject to applicable privacy requirements, authorizations and the relevant service relationship.
An uploaded prescription or notification does not, by itself, confirm that it has been clinically reviewed or that a requested change has been approved. Contact the office when a response is time-sensitive.
6. Privacy and separate consents
Website terms and system-use rules do not replace a Privacy Notice, a HIPAA Notice of Privacy Practices, a service consent or an authorization to disclose health information. They do not create a blanket authorization to share health records or to send marketing messages.
Visit the Privacy Notice page for its current status and contact information. The formal notices are still being prepared. Contact the office with privacy questions or to request the applicable notice; please do not send medical details through the public contact form.
7. Availability and account support
Access may be interrupted for maintenance, updates or technical problems. Follow any maintenance notice and wait until changes are permitted before submitting information. A development-mode notice does not mean the live system is a practice database.
Authorized staff may use controlled account impersonation to troubleshoot or assist with a service task. Access is limited by staff permissions, and impersonated changes are attributed to the staff member in the audit trail. Staff should never ask you to share your password or authenticator code.
If you cannot use the portal, call the office for assistance or an available alternative. A portal restriction does not by itself end your care agreement or remove your rights to request records.
8. Website materials and external links
You may read, download or print these policies and information provided for your own service-related use. Do not misrepresent Golden Days branding, redistribute protected website materials without permission or interfere with another person's rights.
External websites linked from this site have their own terms and privacy practices. A link alone does not mean Golden Days controls that website or its content. Confirm the destination before providing information.
9. Changes and document versions
These Terms & Conditions are version 2026-09-15-v1, dated September 15, 2026. During account setup, you must review these terms and actively select the agreement checkbox before completing setup.
Golden Days records the version and full text you accept, your account identity, the setup method and the acceptance date and time. Merely opening this page does not record acceptance. Later material changes will be identified, with notice and renewed agreement where appropriate.
10. Questions and help
Contact Golden Days Homecare LLC at (410) 679-0942 or through the general contact page. For help using the website, see the Accessibility Statement.
For questions about a specific trip, payment or service agreement, contact the office so your request reaches the right team.